Refund Policy

The following terms set out the 30-day return and exchange protections, merchant-paid return shipping, refund process, and defect remedies available on purchases from NeeDoh.

Your 30-Day Return Right

For 30 days from the delivery date, shoppers may return or exchange an eligible item without stating a reason.

Start the request before sending anything by contacting Support@NeeDsld.shop or (406) 883-4484.

Refund Method, Timing, and Order Cancellation

After receipt and inspection, an approved refund is issued to the original payment method within 5–10 business days; the financial institution may need additional posting time.

A cancellation may be requested before the order ships. Once shipment has occurred, the request is handled under this Refund Policy.

Return Shipping at Our Expense

NeeDoh pays return shipping for each authorized no-reason return or exchange and also for damaged, defective, wrong, incomplete, or missing items. The store supplies a prepaid label or an equivalent free return arrangement.

Items Normally Excluded

Change-of-mind returns exclude personalized items, clearance and Final Sale products, gift cards, and opened goods of an intimate or hygiene-sensitive nature.

These exclusions never reduce rights or remedies for merchandise that is damaged, defective, wrong, incomplete, or missing, and they do not limit non-waivable rights under applicable law.

Authorization, Packing, and Address

Unless we approve another destination in writing, send the authorized return to 628 E Pine St, Missoula, Montana, 59802, United States. Items sent without authorization may not be accepted.

Pack the item securely and include its components and original packaging when reasonably possible. Handling beyond what is reasonably needed to inspect the product may affect the offered remedy where law permits.